Dispatcher

Coastal Waste & Recycling Inc.; Miami, Northern (FL, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Benefits

401(k) with Company Match

PTO & Holidays

Employee Referral Program

Career Growth & Advancement

Job summary

Coastal Waste & Recycling in Miami is seeking a skilled Dispatcher to coordinate daily routes, communicate with Drivers, and support safe, efficient service across the operation.

You will monitor activity, adjust schedules as priorities shift, and collaborate with Operations, Customer Experience, and Maintenance to resolve issues while keeping customers satisfied. This role offers growth and a direct impact on daily operations.

Qualifications

• Strong communication and organizational skills.
• Calm and able to make sound decisions in a fast-paced environment.
• Excellent problem-solving and multitasking abilities.
• Customer service mindset with cross-department collaboration.
• Experience using dispatch software or GPS technology is a plus.
• Proficient in Microsoft Office applications.
• Bilingual English/Spanish or English/Creole preferred.

Responsibilities

• Coordinate daily routes and communicate with Drivers and Operations.
• Monitor route progress and adjust schedules as operational needs change.
• Partner with Operations, Customer Experience, and Maintenance to resolve service issues.
• Communicate route changes, delays, and customer requests to field teams.
• Monitor vehicle locations and dispatch activity using company systems.
• Maintain accurate dispatch records and documentation.
• Balance safety, customer service, and efficiency amid changing priorities.
• Build positive relationships with Drivers and cross-functional teams.
• Support special projects and other operational initiatives.

Skills

Communication

Organizational skills

Decision making

Multitasking

Customer service

Dispatch software

Microsoft Office

Bilingual preferred

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Keep Our Operations Moving

Do you thrive in a fast-paced environment where every decision makes an impact? As a Dispatcher at Coastal Waste & Recycling, you'll play a critical role in keeping our operations running safely, efficiently, and on schedule. Working closely with Drivers, Collection Specialists, Operations, Customer Experience, and Maintenance, you'll coordinate daily activities, solve challenges in real time, and help ensure exceptional service for our customers.

Your Role

As a Dispatcher at Coastal Waste & Recycling, you'll coordinate routes, communicate with field teams, and partner with Operations to support safe, efficient service throughout the day. You'll monitor daily activity, respond to changing priorities, and work collaboratively across departments to help keep our operations moving.

What You'll Do

• Coordinate daily routes and communicate with Drivers and Operations throughout the day.
• Monitor route progress and adjust schedules as operational needs change.
• Partner with Operations, Customer Experience, and Maintenance to resolve service issues and support efficient operations.
• Communicate route changes, delays, customer requests, and operational updates to field teams.
• Monitor vehicle locations and operational activity using company technology and dispatch systems.
• Maintain accurate dispatch records and documentation.
• Respond quickly to changing priorities while balancing safety, customer service, and operational efficiency.
• Build positive working relationships with Drivers, supervisors, and cross-functional teams.
• Support special projects and other operational initiatives as assigned.

What You'll Bring

• Strong communication and organizational skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Excellent problem-solving and multitasking abilities.
• Strong customer service mindset with the ability to collaborate across departments.
• Experience using dispatch software, GPS systems, or transportation technology is a plus.
• Proficiency with Microsoft Office applications.
• Bilingual (English/Spanish or English/Creole) is preferred.

Why You'll Love Working Here

• Competitive Pay
• Comprehensive Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Referral Program
• Career Growth & Advancement Opportunities
• Collaborative Team Environment
• Opportunity to make a direct impact on our daily operations

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.

At Coastal, our company culture is based on integrity.

We do the right thing for our employees, customers, community, and environment.

Because we are focused on doing the right thing, accountability, safety, environmental stewardship, and customer service are organic to our culture.

The Coastal founders believe strongly, that keeping focused on the people they have the privilege to serve will solidify their position in the industry and separate them from their competitors.

Starting a level playing field with facilities and equipment, the true worth of a service organization is in its people.

Coastal Waste & Recycling is an Equal Opportunity Employer and shall not discriminate in hiring, promoting, pay, benefits, termination or any other aspect of employment on the basis of race, color, religion, gender, national origin, disability, age, sexual orientation or marital status.

Coastal Waste & Recycling is a Drug Free Workplace and drug testing is a condition of employment.