Dispatch Operator - Third Shift

70 HonorHealth Support Services; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

HonorHealth is seeking a Communications Specialist in Phoenix to coordinate high-volume communications, support emergency response, and connect patients, staff, and responders across the organization. This role requires precise, professional communication in a fast-paced healthcare environment.

Responsibilities include operating CAD and mass notification systems, maintaining situational awareness, and assisting with staff onboarding to ensure smooth integration into the department and

Qualifications

• Typing with speed and accuracy (40 wpm) required.
• 6 months radio dispatching or call center/hospital operator experience preferred.

Responsibilities

• Serve as the primary point of contact for incoming and outgoing communications across the network.
• Manage high-volume calls, alarms, and system notifications with precision and professionalism.
• Coordinate communication between clinical staff, security, facilities, and emergency responders.
• Activate emergency response protocols and notifications per procedures.
• Assist with onboarding and training of new staff to ensure successful integration.

Skills

Typing 40 wpm

Communication skills

Team coordination

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020 Category: Administrative Support Shift: Night Department: Central Communications Typing is a must Available to work varied days. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

JOB SUMMARY

The Communications Specialist serves as a centralized coordination point where communication, technology, and rapid response converge to support safe and efficient operations across the organization. This role functions as a critical link between patients, staff, and emergency responders, ensuring all communications are managed with accuracy, urgency, and professionalism. Operating within a high-reliability, fast-paced healthcare environment, the Communications Specialist is responsible for managing high-volume communications, coordinating emergency response activities, and leveraging advanced technology platforms. This position plays an essential role in maintaining situational awareness and supporting the organization’s frontline response network, ensuring the safety and continuity of operations for patients, staff, and visitors.

ESSENTIAL FUNCTIONS

Communication & Coordination:

• Serve as the primary point of contact for incoming and outgoing communications across the network
• Manage high-volume calls, alarms, and system notifications with precision and professionalism
• Coordinate communication between clinical staff, security, facilities, and emergency responders
• Activate emergency response protocols and notifications in accordance with established procedures
• Assist with onboarding and training of new staff members to ensure successful integration into the department and organization

Emergency Response Support:

• Monitor and respond to emergency and non-emergency situations in real time
• Initiate and support incident command activation as directed
• Coordinate dispatch of internal and external resources, including security and emergency services
• Maintain clear, concise communication during critical events to support rapid decision-making

Technology & Systems Operations:

• Utilize advanced communication and monitoring systems, including: Computer-aided dispatch (CAD) systems Surveillance and access control platforms Mass notification systems (e.g., alerts, paging, overhead communications) AI-enabled tools supporting event detection and communication workflows Monitor system alerts, alarms, and network events to identify potential risks or operational issues

EDUCATION

• High School Diploma or GED Required
• Associates Preferred

EXPERIENCE

• Typing with speed and accuracy, minimum 40 words-per-minute Required
• 6 months, Radio dispatching experience Preferred6 months, Call Center or Hospital operator experience Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We're delivering a healthcare experience that simply feels better through:

We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

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