Representative - Admissions Services

40 Osborn Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

HonorHealth is seeking a Hospital Registration Admitting professional for the Scottsdale, AZ facility. The role handles admitting patients, collecting data, and ensuring accurate registration in the ADT system, with emphasis on HIPAA compliance and patient privacy.

The ideal candidate will have a High School Diploma or GED and at least 6 months of medical office or hospital registration experience; 1 year in a medical setting is preferred. Evening shifts and weekend coverage are required.

Qualifications

• High School Diploma or GED required.
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience.
• 1 year experience at a medical office or other hospital/nursing home facility preferred.

Responsibilities

• Admit patients by collecting information, deposits, signatures, and updating ADT systems.
• Greet patients, provide information, and maintain HIPAA confidentiality.
• Process patient demographics, insurance, financial and medical information; obtain required signatures.

Skills

HIPAA compliance

Customer service

Professional communication

Education

High School Diploma or GED

Job description

Primary City/State: Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251

Category: Patient Services

Shift: Evening

Department: Registration Admitting Saturday, Sunday, Monday

Mid-Shift: 12:00pm-12:30am

Responsibilities

JOB SUMMARY Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner. Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria. Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies. Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork. Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts. Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients. Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

High School Diploma or GED

Experience

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility.

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

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