Engineer III - Unified Communications

70 HonorHealth Support Services; Phoenix (AZ); Hybrid; USD 110,000 - 140,000; Full time

Job summary

HonorHealth is seeking a Unified Communications Engineer III to analyze, design, install, administer, maintain, and troubleshoot our UC infrastructure. The role includes guidance to other UC staff and collaboration across departments in a fast-paced healthcare setting.

The position requires a Bachelor's in IT/CS or related discipline and 6–8 years of UC experience, with Cisco certifications preferred. The job offers a hybrid work model based in Arizona and ongoing opportunities for professional

Qualifications

• Bachelor's in Information Technology or Computer Science or related discipline is required
• 6–8 years in Unified Communications technologies recommended
• Cisco certifications listed in the job posting are preferred

Responsibilities

• Research, develop, design, and implement VoIP solutions and PBX interfaces.
• Analyze and troubleshoot UC infrastructure and related interfaces.
• Mentor UC staff and support after-hours upgrades, patches, and installations.
• Document knowledge base content and assist in disaster recovery planning.

Skills

UC architecture

VoIP

PBX

Mentoring

Education

Bachelor's degree in Information Technology or Computer Science

4 years' work-related IT experience

Preferred Cisco certifications

Tools

Nurse Call integration

Contact Center interfaces

Telemedicine interfaces

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: IT Technology and Communications Shift: Day Department: IT Systems Operations Monday-Friday, 8:00am-5:00pm Hybrid Must reside in Arizona Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities: JOB SUMMARY The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff

ESSENTIAL FUNCTIONS

Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP. Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Develop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations. Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization. Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required Bachelors in Information Technology, Computer Science, or a related discipline Preferred

EXPERIENCE

6 years in support experience of Unified Communications technologies Required 8 years in support experience of Unified Communications technologies Preferred

LICENSE AND CERTIFICATIONS

IP Networking, Voice Networking Required Cisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred

Benefits

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most - caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

Important Information

IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.