Case Management Assistant Sonoran Crossing PRN

70 HonorHealth Support Services; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

HonorHealth in Phoenix is seeking a Case Management Support Specialist to assist in organizing workflow, communications, and information tracking within the Case Management department. You will help optimize care management processes and support case managers in delivering efficient service.

Responsibilities include clerical tasks, gathering information, coordinating with outside agencies, processing requests, arranging transportation, and ensuring patient benefit coverage through collaboration

Qualifications

• 1 year clerical support experience required.
• 1 year administrative support in a clinical environment preferred.
• Familiarity with medical terminology is advantageous.
• Case management knowledge is a plus.

Responsibilities

• Performs a variety of routine clerical activities.
• Assists case managers in organizing paperwork and files.
• Coordinates with outside agencies and updates case information.
• Answers questions from patients and service providers.
• Processes information requests and supports placement workflows.
• Maintains communication on case status with the team.

Skills

Clerical support

Administrative support

Medical terminology

Education

High School Diploma or GED

Associates Preferred

Job description

Location & Shift Details

Primary City/State: Sonoran Medical Office Building - 33423 N 32nd Ave Phoenix, AZ 85085
Category: Case Management Shift: Day Department: Case Management Located at Sonoran Crossing PRN; Monday - Friday; 8am to 4:30pm (focused on weekends and higher census days) Healthcare experience preferred but not required

Company Overview

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Job Summary

Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Essential Functions

• Performs a variety of routine clerical activities.
• Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
• Research, compile, review, reconcile, and/or maintains a variety of information and records.
• Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies.
• Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
• Follows through on patient needs through coordination of services.
• Distributes post-acute placement requests to regional resources and identifies availability.
• Maintains routine communication with referring Case Management team of the status of requests.
• Obtains forms to initiate and complete placement process.
• Arranges safe transportation which fits the patients’ needs.
• Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
• Confers with the Case Management team to prioritize placement requests.
• Partner with the Case Management team to provide post-acute services.
• Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.
• Performs other duties as assigned.

Education

High School Diploma or GED Required

Associates Preferred

Experience

• 1 year Clerical support Required
• 1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred

License and Certifications

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

Helpful Links

Helpful links Benefits Career site Culture Hiring Process Locations HonorHealth.com

Important Notice

HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please obtain information on your rights to file a complaint. For more information, please reference the provided resources.