Dispatch Operator - Third Shift

HonorHealth; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

HonorHealth is seeking a Communications Specialist to act as a centralized coordination point for communication, technology, and rapid response across the organization. This role links patients, staff, and emergency responders, ensuring communications are accurate, urgent, and professional in a high-reliability healthcare setting.

The position involves handling high-volume communications, coordinating emergency response activities, and using advanced platforms like CAD, surveillance, mass

Qualifications

• Typing with speed and accuracy, 40 words per minute minimum.
• 6 months, Radio dispatching experience preferred.
• 6 months, Call Center or Hospital operator experience preferred.

Responsibilities

• Serve as the primary contact for incoming and outgoing communications across the network.
• Manage high-volume calls, alarms, and system notifications with precision and professionalism.
• Coordinate communication between clinical staff, security, facilities, and emergency responders.
• Activate emergency response protocols and notifications in accordance with established procedures.
• Assist with onboarding and training of new staff members to ensure successful integration into the department and organization.

Skills

Typing 40 WPM

Radio dispatching

Call center experience

Education

High School Diploma or GED

Associates

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

Category: Administrative Support

Shift: Night

Department: Central Communications

Typing is a must

Available to work varied days.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

The Communications Specialist serves as a centralized coordination point where communication, technology, and rapid response converge to support safe and efficient operations across the organization. This role functions as a critical link between patients, staff, and emergency responders, ensuring all communications are managed with accuracy, urgency, and professionalism.
Operating within a high-reliability, fast-paced healthcare environment, the Communications Specialist is responsible for managing high-volume communications, coordinating emergency response activities, and leveraging advanced technology platforms. This position plays an essential role in maintaining situational awareness and supporting the organization's frontline response network, ensuring the safety and continuity of operations for patients, staff, and visitors.

ESSENTIAL FUNCTIONS

• Communication & Coordination:
  Serve as the primary point of contact for incoming and outgoing communications across the network
  Manage high-volume calls, alarms, and system notifications with precision and professionalism
  Coordinate communication between clinical staff, security, facilities, and emergency responders
  Activate emergency response protocols and notifications in accordance with established procedures
  Assist with onboarding and training of new staff members to ensure successful integration into the department and organization.
• Emergency Response Support:
  Monitor and respond to emergency and non-emergency situations in real time
  Initiate and support incident command activation as directed
  Coordinate dispatch of internal and external resources, including security and emergency services
  Maintain clear, concise communication during critical events to support rapid decision-making
• Technology & Systems Operations:
  Utilize advanced communication and monitoring systems, including:
  Computer-aided dispatch (CAD) systems
  Surveillance and access control platforms
  Mass notification systems (e.g., alerts, paging, overhead communications)
  AI-enabled tools supporting event detection and communication workflows
  Monitor system alerts, alarms, and network events to identify potential risks or operational issues

EDUCATION

• High School Diploma or GED Required
• Associates Preferred

EXPERIENCE

• Typing with speed and accuracy, minimum 40 words-per-minute Required
• 6 months, Radio dispatching experience Preferred
• 6 months, Call Center or Hospital operator experience Preferred

We're all in for your career.