Dispatch Operator - Second Shift

HonorHealth; Phoenix (AZ); Presencial; USD 38 000 - 46 000; Tempo integral

Resumo da oferta

HonorHealth is seeking a Dispatch Operator for the second shift in the Phoenix area. This entry-level healthcare role supports hospital operations by answering calls, dispatching resources, and serving as a front-line customer service agent.

The position uses PBX systems, surveillance tools, and requires readiness to work on-call as needed. You will contribute to the first-responder network within a leading nonprofit health system, coordinating with security and operations to ensure timely

Qualificações

• Entry level position; on-the-job training provided.
• Strong communication and customer-service orientation.
• Experience in call answering and radio dispatching is preferred.

Responsabilidades

• Answer calls and dispatch resources to emergencies.
• Interact with multiple software platforms to address callers' needs.
• Provide information and resources to callers and document activities.
• Activate resources during emergencies and monitor security codes.
• Cover after-hours calls for various service lines as needed.
• Assist in training new staff and maintaining department resources.

Conhecimentos

Customer service

Communication

Multi-tasking

Formação académica

Associate's Degree - Preferred

High School Diploma or GED - Required

Ferramentas

PBX system

Surveillance software

Descrição da oferta de emprego

Dispatch Operator - Second Shift# HonorHealth careers## Dispatch Operator - Second ShiftApply: In-Person: Various Locations – Phoenix, AZ: Full time: Posted Today: JR0000005628**Primary City/State:**Various Locations – Phoenix, AZ**Category:**Administrative Support**Shift:**Evening**Department:**Central CommunicationsVaried Hours / Varied Days**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:****Job Summary** This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. **Essential Functions** * Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts**Education** * Associate's Degree - Preferred* High School Diploma or GED - Required**Experience** * Entry level position. Will provide on the job training - Required* Call answering and radio dispatching experience - Preferred* Other Hospital operator and/or security dispatching experience - Preferred**Licenses and Certifications**