Dispatch Operations Supervisor - Public Safety & Wildlife

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Commonwealth of Pennsylvania's Game Commission seeks a Dispatcher Supervisor to lead a statewide dispatch team that supports wildlife-related emergency and non-emergency services. You will oversee operations, coordinate with law enforcement, and ensure accurate information flow to staff and the public.

The role emphasizes supervision, training, scheduling, and system management to maintain efficient dispatch center operations. Experience in policing, fire, or EMS dispatch is required.

Qualifications

• Two years as a Pennsylvania Game Commission Dispatcher (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Four years of dispatching experience involving police, fire, and/or ambulance personnel and services
• An equivalent combination of experience and training

Responsibilities

• Direct and support dispatch staff, address operational concerns, and manage daily workflow to maintain efficient communications center operations
• Evaluate incoming calls and messages, prioritize incidents, and respond to communication system issues according to agency procedures
• Develop training programs, establish performance goals, and provide guidance that promotes effective service and professional growth
• Prepare employee work schedules and maintain adequate staffing coverage for continuous dispatch center operations
• Coordinate information between field personnel, law enforcement agencies, agency staff, and the public through radio, telephone, and computer systems
• Maintain dispatch records, enter and retrieve information from multiple databases, and support reporting and documentation activities

Skills

Team leadership

Effective communication

Staff development

Scheduling

Problem solving

Job description

Commonwealth of Pennsylvania's Game Commission seeks a Dispatcher Supervisor to lead a statewide dispatch team that supports wildlife-related emergency and non-emergency services. You will oversee operations, coordinate with law enforcement, and ensure accurate information flow to staff and the public.

The role emphasizes supervision, training, scheduling, and system management to maintain efficient dispatch center operations. Experience in policing, fire, or EMS dispatch is required.