Emergency Communications Dispatcher

Commonwealth of Pennsylvania; Bedford (Bedford County); On-site; USD 50,000 - 75,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Police Communications Operator in Bedford, PA. The role serves as a vital communications link between the public, troopers, emergency responders, and partner agencies, handling calls, dispatching information, and maintaining public safety operations.

Responsibilities include call processing, incident dispatch, and coordination with multiple agencies. Full-time, non-civil service position with rotating shifts; telework is not available.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• 60 college credits or an equivalent combination of experience and training.

Responsibilities

• Call Processing: Receive emergency and non-emergency calls, gather details, determine response needs.
• Incident Dispatch: Relay incident information to troopers via radio, telephone, and computer systems.
• Agency Coordination: Contact police, fire, ambulance, towing, and other service providers to request assistance and share information.
• Records Management: Access, research, update, and maintain information in public safety databases and records systems.
• Public Assistance: Respond to inquiries, provide information about services, and assist station visitors.
• Training Support: Participate in communications training and assist with instruction of new operators.

Skills

Two years of experience using two-way

Two years of experience using CAD

Education

60 college credits

Job description

Commonwealth of Pennsylvania is seeking a Police Communications Operator in Bedford, PA. The role serves as a vital communications link between the public, troopers, emergency responders, and partner agencies, handling calls, dispatching information, and maintaining public safety operations.

Responsibilities include call processing, incident dispatch, and coordination with multiple agencies. Full-time, non-civil service position with rotating shifts; telework is not available.