Pennsylvania Game Commission Dispatcher Supervisor

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Commonwealth of Pennsylvania's Game Commission seeks a Dispatcher Supervisor to lead a statewide dispatch team that supports wildlife-related emergency and non-emergency services. You will oversee operations, coordinate with law enforcement, and ensure accurate information flow to staff and the public.

The role emphasizes supervision, training, scheduling, and system management to maintain efficient dispatch center operations. Experience in policing, fire, or EMS dispatch is required.

Qualifications

• Two years as a Pennsylvania Game Commission Dispatcher (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Four years of dispatching experience involving police, fire, and/or ambulance personnel and services
• An equivalent combination of experience and training

Responsibilities

• Direct and support dispatch staff, address operational concerns, and manage daily workflow to maintain efficient communications center operations
• Evaluate incoming calls and messages, prioritize incidents, and respond to communication system issues according to agency procedures
• Develop training programs, establish performance goals, and provide guidance that promotes effective service and professional growth
• Prepare employee work schedules and maintain adequate staffing coverage for continuous dispatch center operations
• Coordinate information between field personnel, law enforcement agencies, agency staff, and the public through radio, telephone, and computer systems
• Maintain dispatch records, enter and retrieve information from multiple databases, and support reporting and documentation activities

Skills

Team leadership

Effective communication

Staff development

Scheduling

Problem solving

Job description

Take the lead in a fast-paced communications environment as a Game Commission Dispatcher Supervisor with the Pennsylvania Game Commission. In this important role, you help guide a team that supports wildlife-related emergency and non-emergency services across the Commonwealth. Your leadership helps keep information moving quickly and accurately between staff, law enforcement partners, and the public. This is a great opportunity to make a direct impact while supporting public service and wildlife conservation efforts.

As a Game Commission Dispatcher Supervisor, you will oversee dispatch operations that support statewide wildlife-related services while leading staff and maintaining effective communication systems. This role combines supervision, emergency and non-emergency dispatch coordination, training, scheduling, and operational support to ensure efficient service delivery. As a Game Commission Dispatcher Supervisor, you will perform the following duties:

• Team Leadership: Direct and support dispatch staff, address operational concerns, and manage daily workflow to maintain efficient communications center operations
• Operations Monitoring: Evaluate incoming calls and messages, prioritize incidents, and respond to communication system issues according to agency procedures
• Staff Development: Develop training programs, establish performance goals, and provide guidance that promotes effective service and professional growth
• Schedule Coordination: Prepare employee work schedules and maintain adequate staffing coverage for continuous dispatch center operations
• Communication Management: Coordinate information between field personnel, law enforcement agencies, agency staff, and the public through radio, telephone, and computer systems
• Records And Systems: Maintain dispatch records, enter and retrieve information from multiple databases, and support reporting and documentation activities

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 4/10 hour days, with no lunch break
• You will be considered an essential employee which requires reporting into the office location in time of an emergency.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years as a Pennsylvania Game Commission Dispatcher (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of dispatching experience involving police, fire, and/or ambulance personnel and services; or
• An equivalent combination of experience and training.

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must possess and maintain CLEAN and JNET certifications for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.