Dispatch Operations Specialist II

Kenan Advantage Group; Springfield (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Kenan Advantage Group is seeking a dispatcher to execute daily plans for freight movement within a Springfield, IL area. The role involves assessing customer needs, managing driver schedules, and planning deliveries to inventory-managed gas outlets.

You will handle orders from suppliers and fuel distributors, provide frontline service to existing accounts, and monitor communications channels including phone, email, and web portals.

Qualifications

• 2 years of dispatching experience required.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.
• High school diploma or equivalent

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)

Skills

Dispatching experience

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Kenan Advantage Group is seeking a dispatcher to execute daily plans for freight movement within a Springfield, IL area. The role involves assessing customer needs, managing driver schedules, and planning deliveries to inventory-managed gas outlets.

You will handle orders from suppliers and fuel distributors, provide frontline service to existing accounts, and monitor communications channels including phone, email, and web portals.