Freight Dispatch Specialist – Scheduling & Customer Care

The Kenan Advantage Group; Jacksonville (IL); On-site; USD 44,000 - 66,000; Full time

Job summary

The Kenan Advantage Group in Jacksonville, IL is seeking a dispatch professional to execute a daily plan for movement of all freight within an assigned area. You will coordinate loads and manage driver deliveries to ensure timely service.

Ideal candidates have a high school diploma or equivalent, at least 2 years of dispatching experience, and strong communication and conflict-resolution skills to support scheduling and operations across multiple accounts.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).

Skills

Dispatching experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Job description

The Kenan Advantage Group in Jacksonville, IL is seeking a dispatch professional to execute a daily plan for movement of all freight within an assigned area. You will coordinate loads and manage driver deliveries to ensure timely service.

Ideal candidates have a high school diploma or equivalent, at least 2 years of dispatching experience, and strong communication and conflict-resolution skills to support scheduling and operations across multiple accounts.