Dispatch Operations Lead - Team Builder & Scheduling Expert

DRF Water Heating Solutions; Plainfield (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

DRF Water Heating Solutions in Illinois is seeking a Dispatch Supervisor to lead our dispatch operations team. You will balance technician availability, geography, inventory, and customer commitments while guiding daily dispatch activities.

This in-office role requires strong leadership, scheduling expertise, and the ability to make real-time decisions that improve efficiency, service levels, and revenue. Join a fast-paced team that values accountability and collaboration.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 3+ years of leadership experience in dispatch, logistics, field service, or fast-paced service environments.
• Experience coordinating mobile workforces, technicians, routes, appointments, or multi-location operations.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Experience using dispatch, routing, CRM, telephony, or field service management systems.
• Strong organizational, analytical, decision-making, and problem-solving skills.
• Excellent verbal and written communication; able to prioritize under pressure.

Responsibilities

• Lead daily dispatch operations across Chicagoland.
• Balance technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
• Prioritize urgent service needs, same-day and next-day opportunities, and other time-sensitive work.
• Monitor the active job queue and resolve scheduling conflicts, delays, and resource constraints.
• Make timely operational decisions and address safety, compliance, or customer-impacting concerns.
• Coordinate dispatch for subcontractor partners in out-of-state markets.
• Monitor partner responsiveness, job acceptance rates, cancellations, and completion performance.
• Ensure technicians and subcontractors have required qualifications, materials, and coverage.
• Adjust staffing and resource allocation to meet changing service demands.
• Develop and lead a high-performing dispatch team; coaching and reviews.

Skills

Leadership

Scheduling

Dispatch management

Customer service

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

DRF Water Heating Solutions in Illinois is seeking a Dispatch Supervisor to lead our dispatch operations team. You will balance technician availability, geography, inventory, and customer commitments while guiding daily dispatch activities.

This in-office role requires strong leadership, scheduling expertise, and the ability to make real-time decisions that improve efficiency, service levels, and revenue. Join a fast-paced team that values accountability and collaboration.