Dispatch Operations Lead – Scheduling & Service Excellence

Howardair; Phoenix (AZ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Holidays and sick leave

Professional development and careerAdv

Team-oriented culture

Job summary

Howard Air in Phoenix seeks an experienced Dispatch Supervisor to lead our local dispatch team. You will oversee daily dispatch operations, coach staff, optimize technician schedules, and ensure an exceptional customer experience.

The ideal candidate is a strong leader who thrives in a fast-paced environment and has call center supervision experience. You will collaborate with Operations, Customer Service, and Sales to improve service delivery and performance metrics while supporting hiring,

Qualifications

• Experience leading a dispatch or call-center team.
• Strong communication and problem-solving skills.
• Familiarity with dispatch software such as ServiceTitan preferred.

Responsibilities

• Supervise, coach, and develop a team of dispatchers.
• Oversee daily dispatch operations and technician scheduling.
• Monitor schedules and adjust as priorities shift.
• Support dispatchers with escalated customer issues.
• Track metrics like utilization, response times, and satisfaction.
• Collaborate with Operations, Customer Service, and Sales.
• Assist with hiring, onboarding, and process improvement.

Skills

Leadership

Call center supervision

Dispatch scheduling

Team coaching

Communication

ServiceTitan

Tools

ServiceTitan

Job description

Howard Air in Phoenix seeks an experienced Dispatch Supervisor to lead our local dispatch team. You will oversee daily dispatch operations, coach staff, optimize technician schedules, and ensure an exceptional customer experience.

The ideal candidate is a strong leader who thrives in a fast-paced environment and has call center supervision experience. You will collaborate with Operations, Customer Service, and Sales to improve service delivery and performance metrics while supporting hiring,