HVAC Dispatch Specialist (Growth & Impact)

Howard Air; Phoenix (AZ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Howard Air is seeking a proactive Dispatcher to efficiently coordinate technicians and appointments. The role emphasizes timely dispatch, adherence to established procedures, and clear communication with field staff to maximize productivity.

The successful candidate will manage a geographic territory, analyze appointment data, and ensure technicians are assigned based on skills and availability. This full-time, on-site position reports to the Dispatch Manager.

Qualifications

• High school diploma or equivalent; college preferred.
• Minimum of 2 years of versatile Dispatch experience.
• Minimum of 45 wpm, and manage multiple computer screens.
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment.
• Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner.
• Strong Phone and Interpersonal Skills
• Computer literacy and Data Entry Skills
• Ability to interpret city/county maps

Responsibilities

• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow-up
• Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
• Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, executing processes even if challenged by a technician or peer
• Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
• Alert managers as processes or expectations fail to be met

Skills

Dispatch experience

Multitasking

Data entry

Phone skills

Computer literacy

Map interpretation

Education

High school diploma

College preferred

Job description

Howard Air is seeking a proactive Dispatcher to efficiently coordinate technicians and appointments. The role emphasizes timely dispatch, adherence to established procedures, and clear communication with field staff to maximize productivity.

The successful candidate will manage a geographic territory, analyze appointment data, and ensure technicians are assigned based on skills and availability. This full-time, on-site position reports to the Dispatch Manager.