Dispatch Operations Lead – Remote & Onsite

smartcare; United States; On-site; USD 65,000 - 84,000; Full time

Job summary

SmartCare in Anaheim, CA is seeking a Dispatch Manager to lead a team of dispatchers and ensure efficient routing of field technicians to service calls. The role emphasizes coaching, accountability, and cross-functional collaboration to consistently meet customer expectations and SLAs.

The position requires strong leadership, communication, and organizational skills, with experience overseeing on-site and remote teams and proficiency in common office software. A high school diploma is required.

Qualifications

• 2+ years of dispatch experience in SLA-driven environment.
• 2+ years leading a team in a customer service/SLA-driven setting.
• Experience overseeing onsite and remote teams preferred.
• 2+ years in a customer service-oriented role.

Responsibilities

• Lead a team of dispatchers to route field technicians to service calls.
• Coach and train dispatchers to exceed customer SLAs and improve efficiency.
• Train new dispatchers with hands-on guidance and support.
• Develop dispatchers to meet individual and departmental metrics.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

Education

High School diploma

Tools

Google Suite

Microsoft Office

Workday

SAP

CRM

Job description

SmartCare in Anaheim, CA is seeking a Dispatch Manager to lead a team of dispatchers and ensure efficient routing of field technicians to service calls. The role emphasizes coaching, accountability, and cross-functional collaboration to consistently meet customer expectations and SLAs.

The position requires strong leadership, communication, and organizational skills, with experience overseeing on-site and remote teams and proficiency in common office software. A high school diploma is required.