Field Technician Supervisor - Dispatch & ServiceOps Lead

Quest-International

Irvine (CA)

On-site

USD 48,000 - 60,000

Full time

3 days ago

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Job summary

Quest International in Irvine, CA is seeking a Field Technician Supervisor to lead daily field service operations, including technician scheduling, dispatch, routing, and workload balancing. This full-time, 100% onsite role involves managing SLAs, escalations, and performance metrics while coordinating with a team of technicians.

The ideal candidate has hands-on field experience, 3+ years in leadership, and strong skills in dispatch, CRM, and reporting.

Qualifications

3+ years of leadership experience in field service dispatch, technician scheduling, or service operations.
Experience traveling to customer locations to install, troubleshoot, service, or repair equipment.
Experience with field service, dispatch, CRM, or ticketing systems.
Strong decision-making and organizational skills.
Able to work onsite in Irvine, CA, Mon–Fri, 8:00 AM–5:00 PM.

Responsibilities

Manage daily technician dispatch, routing, and scheduling.
Assign work based on urgency, location, technician skills, and SLA requirements.
Monitor open tickets, backlog, response times, completion rates, and utilization.
Handle service escalations, delays, and scheduling conflicts.
Balance technician workload and improve field productivity.
Track and drive SLA and KPI performance.
Coach dispatch and service coordination staff.
Maintain accurate service documentation and operational reporting.
Improve scheduling and dispatch processes.