Dispatch Supervisor

WIN Waste Innovations; Taunton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Industry-leading benefits

Flexible medical plans

Paid time off

Floating holidays

401k with company match

Tuition reimbursement

College loan reimbursement

Scholarship program for dependents

Parental Leave program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations seeks a Dispatch Supervisor to lead a team of Dispatchers in a centralized operation. You will oversee the coordination of drivers, trucks and containers to maximize capacity, improve productivity and ensure prompt, courteous service to all customers.

In collaboration with HR, you will mentor and coach staff, conduct performance evaluations, monitor attendance, enforce safety policies, and drive continuous improvement while maintaining a collaborative, outcomes‑driven work

Qualifications

• Requires a High School diploma or equivalent with a minimum of 3 years of experience in the transportation, management, logistics or waste industry.
• Proficient in Microsoft Word and Excel.
• Ability to communicate effectively and build a team.
• At least 12 months of managing a team of no less than 4.

Responsibilities

• Lead and evaluate Dispatcher performance; monitor attendance and conduct disciplinary actions per policy.
• Review dispatch reports, route execution and driver check-ins; optimize scheduling.
• Coordinate utilization of drivers, trucks and containers to maximize capacity and productivity.
• Provide oversight, training, and backup support to Dispatchers.
• Oversee overall department performance and ensure safety and policy compliance.
• Maintain a positive work environment and professional relations with customers and staff.

Skills

Team leadership

Effective communication

People management

Strategic thinking

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

WIN Waste Innovations is looking for a Dispatch Supervisor. They will be responsible for managing a team of Dispatchers in a centralized dispatch setting and oversee the overall performance of the Dispatch department. They will be responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. They would work in consultation with HR on employee related issues, mentor and coach the team and ensure goals as assigned are met.

Essential Functions

• Conduct Dispatcher performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles
• Review Dispatch reports and route execution and follow up on driver check-ins
• Responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers
• Provide oversight and training, as well as back up support, to the Dispatchers
• Oversee the overall performance of the department
• Establish and maintain a clean, safe work environment and ensure compliance with company policies
• Other duties that may be assigned
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

Qualifications & Experience

• Requires a High School diploma or equivalent with a minimum of 3 years of experience in the transportation, management, logistics or waste industry.
• Must be computer literate -- ability to use Microsoft Word and Excel
• Ability to communicate effectively and build a team
• At least 12 months of managing a team of no less than 4

What You'll Enjoy

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.