Dispatch Manager

Johns Disposal Service, Inc.

Whitewater (WI)

On-site

USD 55,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Make a direct impact on service quality

Key leadership role in daily operations

Job summary

Johns Disposal Service, Inc. in Whitewater, Wisconsin is hiring a Dispatch Manager to oversee daily operations in a fast-paced environment. The ideal candidate will lead a team, coordinate routes, and resolve service issues to ensure customer satisfaction.

This full-time position requires strong leadership skills and at least 3 years of relevant experience, with opportunities for professional growth in a family-owned company that values its employees.

Qualifications

3 years of experience in dispatch, logistics, transportation, or operations.
Previous leadership or supervisory experience.

Responsibilities

Oversee daily dispatch operations to ensure routes are completed safely and on time.
Monitor driver progress and provide real-time support.
Analyze operational data for cost-saving opportunities.

Skills

Strong organizational and problem-solving skills

Ability to manage multiple priorities

Effective communication

Education

Associates degree or High School Diploma/GED with 2 years of experience

Tools

Dispatching/routing systems

GPS and routing software

Job description

Join a Team That Keeps Communities Running

At Johns Disposal, we don’t just collect waste—we keep communities clean, safe, and moving. We’re looking for a driven and organized Dispatch Manager to lead daily operations across our residential, commercial, and roll‑off service lines. If you thrive in fast‑paced environments, enjoy solving problems in real time, and want to lead a team that makes a visible impact every day, this role is for you.

What You’ll Do

As a Dispatch Manager, you’ll be at the center of our operations—coordinating routes, supporting drivers, and ensuring every customer is serviced efficiently and reliably. You’ll lead dispatch staff, collaborate with route managers, and continuously look for ways to improve performance.

Key responsibilities include:

Oversee daily dispatch operations to ensure all routes are completed safely, efficiently, and on time
Monitor driver progress and provide real‑time support throughout the day
Dispatch missed stops and resolve service issues quickly and effectively
Partner with route managers to improve route efficiency and balance workloads
Analyze operational data to identify cost‑saving and productivity opportunities
Investigate and resolve customer service concerns, including missed stops
Manage and support dispatch team members through coaching and performance feedback
Oversee roll‑off scheduling and service coordination
Drive a culture of accountability, teamwork, and continuous improvement

What We’re Looking For

We’re seeking a strong leader who can think on their feet, communicate effectively, and keep operations running smoothly under pressure.

Required Qualifications:

Associates degree required; or High School Diploma/GED with two (2) years of relevant experience
3 years of experience in dispatch, logistics, transportation, or operations
Previous leadership or supervisory experience
Strong organizational and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced environment
Proficiency with computers and ability to learn dispatching/routing systems

Preferred Qualifications: