Dispatch Manager: Call Center Leader

Werner Enterprises, Inc.; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Weekly pay - Direct Deposit

Job summary

Werner Enterprises, Inc. in Little Rock, AR is seeking a proactive Dispatch Manager to coach and motivate Dispatch - Call Center representatives as they assist clients daily.

You will hire, train, monitor performance, generate reports, and work with the management team to meet service goals while maintaining high customer satisfaction. The role requires 2–5 years supervisory experience in call centers or logistics, strong communication, and proficiency with Dispatch software; weekend

Qualifications

• 2-5 years call center, customer service, logistics - supervisory experience.
• Proficiency with technology, especially computers, Dispatch – Logistics software applications, and phone systems.
• Excellent verbal and written communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.

Responsibilities

• Hiring, training, and preparing Dispatch - Call Center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine Dispatch - Call Center goals.

Skills

Coaching

Team leadership

Call center experience

Logistics software

Communication skills

Reporting

Customer service

Tools

Dispatch – Logistics software

Job description

Werner Enterprises, Inc. in Little Rock, AR is seeking a proactive Dispatch Manager to coach and motivate Dispatch - Call Center representatives as they assist clients daily.

You will hire, train, monitor performance, generate reports, and work with the management team to meet service goals while maintaining high customer satisfaction. The role requires 2–5 years supervisory experience in call centers or logistics, strong communication, and proficiency with Dispatch software; weekend