Dispatcher

Werner Enterprises; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. is seeking a Dispatch position at our Tolleson, AZ office. The role requires organizing drivers and freight to ensure on-time pickups and deliveries, while maintaining safety procedures.

The ideal candidate has 1–2 years in dispatch or fleet supervision and familiar with TMW TMS, DOT regulations, and effective communication. Join our team and support efficient route execution and courier reporting.

Qualifications

• 1–2 years dispatch, load planning, or fleet supervision experience in trucking/transportation.
• TMS experience with TMW is preferred.
• Working knowledge of DOT regulations and Hours of Service rules.
• Strong verbal and written communication skills and professional phone etiquette.
• Proven organizational ability to prioritize competing demands and solve problems under time pressure.

Responsibilities

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery.
• Coordinate with on-site shop for maintenance, inspections, and repairs.
• Act as primary contact for customer accounts via phone and email; deliver daily reports and updates.
• Monitor Hours of Service and ELD to ensure DOT compliance; process paperwork promptly.

Skills

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Tools

TMW

Job description

Come join our team! Our Dispatch position out of the Tolleson office requires the ability to manage a variety of responsibilities based on daily operational needs. The ideal candidate will excel in customer service, be highly organized, and have the ability to multitask while taking appropriate action with minimal supervision.

Shift:

• Tuesday - Thursday: 8:30 AM - 5:00 PM
• Friday - Saturday: 4:00 AM - 12:30 PM
• Sunday and Monday: OFF

Responsibilities:

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery. Confirm load assignments and ensure operational and safety procedures are strictly upheld.
• Monitor and balance tractor/trailer pools across accounts. Coordinate directly with on-site shop technicians to expedite maintenance, inspections, and repairs.
• Act as the primary point of contact for customer accounts via phone and email. Deliver accurate daily reports, proactively communicate transit updates, and lead route execution check-ins.
• Monitor driver Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance. Review and process inbound trip paperwork, bills of lading, and delivery receipts promptly.

Qualifications:

• Minimum 1–2 years of dispatch, load planning, or fleet supervisory experience in the trucking/transportation industry.
• Experience with transportation management systems (TMS)—specifically TMW —is strongly preferred.
• Working knowledge of DOT regulations and Hours of Service (HOS) rules.
• Strong verbal and written communication skills with professional phone etiquette.
• Proven organizational ability with the capacity to prioritize competing operational demands.
• Exceptional problem-solving skills under time-sensitive constraints.
  We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.