Office Administrator

Werner Enterprises, Inc.; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Weekly pay - Direct Deposit

Job summary

Werner Enterprises, Inc. in Little Rock, AR is seeking a proactive Dispatch Manager to coach and motivate Dispatch - Call Center representatives as they assist clients daily.

You will hire, train, monitor performance, generate reports, and work with the management team to meet service goals while maintaining high customer satisfaction. The role requires 2–5 years supervisory experience in call centers or logistics, strong communication, and proficiency with Dispatch software; weekend

Qualifications

• 2-5 years call center, customer service, logistics - supervisory experience.
• Proficiency with technology, especially computers, Dispatch – Logistics software applications, and phone systems.
• Excellent verbal and written communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.

Responsibilities

• Hiring, training, and preparing Dispatch - Call Center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine Dispatch - Call Center goals.

Skills

Coaching

Team leadership

Call center experience

Logistics software

Communication skills

Reporting

Customer service

Tools

Dispatch – Logistics software

Job description

Office Administrator### Office AdministratorApply: Onsite: Little Rock, AR: Full time: Posted Today: JR23794External Job PostingJob SummaryWe are searching for a dedicated, supportive Dispatch Manager who can coach and motivate Dispatch - Call Center representatives as they field calls from clients. The Dispatch - Logistics Manager will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to phone agent.To succeed as a Dispatch Manager, you should be focused on helping your team build necessary skills and knowledge, so they can better support customers. You should be supportive, communicative, and attentive.Responsibilities:Hiring, training, and preparing Dispatch - Call Center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.Preparing reports and analyzing data to assist management as they determine Dispatch - Call Center goals.Working with other supervisors and management team members to support agents and maximize customer satisfaction.Supervisor Requirements:2-5 years Call center, customer service, logistics - supervisory experience.Proficiency with technology, especially computers, Dispatch – Logistics software applications, and phone systems.Exceptional verbal and written communication skills.Strong understanding of company products, policies, and services.Ability to coach, train, and motivate employees and evaluate their performance.Excellent problem solving, leadership, and customer service skills.Analytical, efficient, and thorough.Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.Qualifications:Combination of education and 1-2 years relevant logistics/dispatch experience collectively considered.Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.Excellent organizational, leadership, communication, reporting skillsHigh energy and motivating skillsRouting and dispatch skills.Computer proficiency: Microsoft Applications and other operational or client systemsAbility to safeguard customers’ personal information.Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.Knowledge of relevant policies, practices and procedures and requirements / standards.Communication: Crisp and effective written, verbal communication skills and follow throughMust be able to read and speak the professional English language and conversational Portuguese is a plus.Must be able to work flexible schedules including weekends and holidays, and be available to address operational issues. Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceWeekly pay - Direct Deposit Company ProfileWerner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner’s Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage. We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.