Dispatch & Logistics Supervisor – Flexible Schedules

APM Terminals; Fife (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Supervisor, Operation to lead daily dispatch and ensure on-time service across routes and linehaul movements.

You will coordinate drivers, plan routes, and maintain strong customer communications while guiding a team of dispatch personnel and drivers. Responsibilities include monitoring progress, addressing disruptions, ensuring safety compliance, and driving continuous improvement across operations.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Logistics, Transportation, Supply Chain, or Business preferred.
• Minimum 3-5 years of transportation, dispatch, or logistics experience.
• Minimum 2 years of leadership or supervisory experience preferred.

Responsibilities

• Dispatch Operations: Manage daily dispatch activities for all delivery routes and linehaul movements.
• Coordinate driver assignments, route planning, and equipment utilization.
• Monitor delivery progress and proactively address service disruptions.
• Ensure timely communication of pickup and delivery schedules.
• Optimize routes to improve efficiency, reduce costs, and maximize service levels.
• Maintain accurate dispatch records and reporting.
• Supervise and support dispatch personnel and drivers.
• Conduct daily huddles and operational meetings.
• Coach employees on performance expectations and company procedures.
• Foster a culture of accountability, safety, teamwork, and customer focus.
• Assist with staffing, scheduling, training, and performance management.
• Serve as the primary point of contact for operational escalations.
• Ensure customer commitments are met consistently.
• Communicate service updates, delays, and resolution plans to customers.
• Develop strong relationships with customers and operational partners.
• Promote compliance with all company safety policies and DOT regulations.
• Monitor hours of service, driver qualifications, and regulatory requirements.
• Investigate and document service failures, accidents, and operational incidents.
• Participate in safety audits and corrective action programs.
• Track and report KPIs including On-Time Delivery, Route Efficiency, Driver Productivity, Service Failures, Customer Satisfaction, Equipment Utilization.
• Implement corrective actions to improve operational performance.
• Support continuous improvement initiatives throughout the operation.
• Work closely with warehouse, transportation, customer service, and leadership teams.
• Coordinate peak-season planning and special projects.
• Assist with customer implementations, account launches, and operational transitions.

Skills

Leadership

Dispatch Operations

Communication

TMS Knowledge

Excel

Problem Solving

Education

High School Diploma

Associate/Bachelor in Logistics

Tools

TMS software

Dispatch software

Job description

Maersk Logistics & Services USA, Inc. is seeking a Supervisor, Operation to lead daily dispatch and ensure on-time service across routes and linehaul movements.

You will coordinate drivers, plan routes, and maintain strong customer communications while guiding a team of dispatch personnel and drivers. Responsibilities include monitoring progress, addressing disruptions, ensuring safety compliance, and driving continuous improvement across operations.