Dispatch & Logistics Lead

United Site Services; Old Bridge (NJ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Employee Discounts

Job summary

United Site Services in New Jersey is seeking an Operations Coordinator to streamline daily transportation activities, dispatch routing, and driver communications. You will field calls from employees and customers, schedule deliveries, and resolve service issues to meet on-time goals.

Ideal candidates have strong customer service, organizational, and problem-solving skills, plus the ability to coordinate with drivers and the customer care team in a fast-paced environment.

Qualifications

• Customer service and communications skills.
• Strong teamwork and organizational abilities.
• Good time management and problem-solving skills.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies).
• Handle all customer call-ins and update customers on delivery/service times.
• Make outgoing calls to customers regarding issues such as locked gates and missed services.
• Support drivers during emergencies and coordinate resources.
• Work with the customer service department on scheduling deliveries or services.
• Post route and pick-ups and sequence routes as needed.
• Review driver manifests and ensure accuracy of delivery information.
• Conduct route check-ins to ensure manifest accuracy for posting.
• Keep Operations Manager updated on issues and resolutions.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making

Problem Solving

Job description

United Site Services in New Jersey is seeking an Operations Coordinator to streamline daily transportation activities, dispatch routing, and driver communications. You will field calls from employees and customers, schedule deliveries, and resolve service issues to meet on-time goals.

Ideal candidates have strong customer service, organizational, and problem-solving skills, plus the ability to coordinate with drivers and the customer care team in a fast-paced environment.