Dispatch & Operations Coordinator

United Site Services; Tualatin (OR); On-site; USD 23,984 - 32,373; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

Short-Term Disability

Life Insurance

401(k) with employer match

Employee Assistance Program

Employee Discounts

Job summary

United Site Services is seeking an Operations Coordinator in Oregon to manage daily transportation activities, route drivers, and resolve customer issues. The role involves answering calls, scheduling deliveries, and ensuring on‑time service with a focus on accuracy and reliability.

The candidate should excel in customer service, teamwork, and organization, and be comfortable coordinating with field technicians, care representatives, and sales staff to maintain seamless operations.

Qualifications

• Customer service experience is essential.
• Ability to work in a team and coordinate with multiple departments.
• Strong organizational and time-management capabilities.
• Clear communication and problem-solving skills.
• Decisive and proactive in handling routing and service issues.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, emergencies).
• Handle all customer call-ins and update customers on delivery times.
• Make outgoing calls regarding issues such as missed services.
• Support drivers during emergencies and provide resources.
• Coordinate deliveries with the customer service team.
• Post routes, pickups, and sequence routes as needed.
• Review driver manifests and ensure data accuracy.
• Confirm manifest details for proper posting.
• Keep the Operations Manager updated on issues and resolutions.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making and Problem Solving

Job description

United Site Services is seeking an Operations Coordinator in Oregon to manage daily transportation activities, route drivers, and resolve customer issues. The role involves answering calls, scheduling deliveries, and ensuring on‑time service with a focus on accuracy and reliability.

The candidate should excel in customer service, teamwork, and organization, and be comfortable coordinating with field technicians, care representatives, and sales staff to maintain seamless operations.