Dispatch Lead — In-Home Delivery Operations

TopHAT Logistical Solutions, LLC; Brooklyn Park (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life Insurance

401(k) matching

HSA

Paid time off

Job summary

TopHAT Logistical Solutions, LLC in Minnesota is seeking a Dispatch Associate II to coordinate dispatch for multiple in-home delivery teams and to communicate with customers while maintaining accurate shipment data in our reporting system.

The role emphasizes timely updates, problem solving, and building strong relationships with customers, clients, and staff. Prior logistics or in-home delivery experience is preferred.

Qualifications

• 5-8 years' job-related experience and/or a combination of education and experience are required.
• Effective problem-solving, oral, and written communication skills.
• Experience in Logistics/In-Home Delivery/Electrical preferred. Knowledge of DOT regulations a plus.
• Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.

Responsibilities

• Dispatching 5+ in home delivery teams through multiple stops.
• Initiating call behinds with customers.
• Accurately manage shipment updates, including customer notification and data entry into client reporting system.
• Reporting delivery delays / in window times to customers.
• Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
• Other duties may be assigned.

Skills

Problem solving

Oral & written communication

Relationship building

Logistics experience

Education

High School Diploma/Equivalent

Job description

TopHAT Logistical Solutions, LLC in Minnesota is seeking a Dispatch Associate II to coordinate dispatch for multiple in-home delivery teams and to communicate with customers while maintaining accurate shipment data in our reporting system.

The role emphasizes timely updates, problem solving, and building strong relationships with customers, clients, and staff. Prior logistics or in-home delivery experience is preferred.