Logistics Dispatch Associate

TopHAT Logistical Solutions, LLC; Brooklyn Park (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life Insurance

401(k) matching

HSA

Paid time off

Job summary

TopHAT Logistical Solutions, LLC in Minnesota is seeking a Dispatch Associate II to coordinate dispatch for multiple in-home delivery teams and to communicate with customers while maintaining accurate shipment data in our reporting system.

The role emphasizes timely updates, problem solving, and building strong relationships with customers, clients, and staff. Prior logistics or in-home delivery experience is preferred.

Qualifications

• 5-8 years' job-related experience and/or a combination of education and experience are required.
• Effective problem-solving, oral, and written communication skills.
• Experience in Logistics/In-Home Delivery/Electrical preferred. Knowledge of DOT regulations a plus.
• Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.

Responsibilities

• Dispatching 5+ in home delivery teams through multiple stops.
• Initiating call behinds with customers.
• Accurately manage shipment updates, including customer notification and data entry into client reporting system.
• Reporting delivery delays / in window times to customers.
• Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
• Other duties may be assigned.

Skills

Problem solving

Oral & written communication

Relationship building

Logistics experience

Education

High School Diploma/Equivalent

Job description

Overview

TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.

The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.

Key Responsibilities:

• Dispatching 5+ in home delivery teams through multiple stops.
• Initiating call behinds with customers.
• Accurately manage shipment updates, including customer notification and data entry into client reporting system.
• Reporting delivery delays / in window times to customers.
• Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
• Other duties may be assigned.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee, Spousal, and Child Life Insurance

Financial Wellbeing:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA

Flexibility and Time Off:

• Paid time off including vacation, holidays, and disability leave.

Employment Type & Hours:

• Full-time position that will consist of 40 hours per week.
• Hours are 10:00am to 6:30pm, Tuesday - Saturday
• Possible overtime during peak season

Bilingual (Spanish/English) preferred, but not required.

TopHAT is an EO employer - Veterans/Disabled and other protected categories.

Qualifications

What You'll Need:

• High School Diploma/Equivalent.
• 5-8 years' job-related experience and/or a combination of both education and experience are required.
• Effective problem-solving, oral, and written communication skills.

• Experience in Logistics/In-Home Delivery/Electrical preferred. Knowledge of DOT regulations a plus.

• Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.