Lead Dispatch Associate - Last-Mile Delivery

Atlas; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

401(k) matching

HSA

Paid time off

Job summary

TopHAT Logistical Solutions, a division of Atlas Logistics, handles broad US-Canada final mile delivery with a dedicated focus on reliability and white-glove service. The Dispatch Associate II supports high-volume operations, reports to the Location Manager, and ensures timely, accurate shipment updates and customer notifications.

The role emphasizes problem-solving, strong communication, and relationship-building with customers and staff to drive continuous improvement in delivery performance.

Qualifications

• High School Diploma or equivalent required.
• 5-8 years’ related experience are required.
• Must have strong problem-solving, oral and written communication skills.
• Logistics/In-Home Delivery experience preferred; DOT knowledge a plus.
• Ability to build and maintain productive relationships with staff, customers and clients.

Responsibilities

• Dispatching 5+ in-home delivery teams across multiple stops.
• Initiate follow-up calls with customers to coordinate deliveries.
• Accurately update shipment status and input data into client reports.
• Notify customers of delays and in-window delivery times.
• Foster clear communication with customers, clients and staff to improve operations.
• Other duties as assigned by Location Manager.

Skills

Communication skills

Problem-solving

Oral communication

Written communication

Education

High School Diploma/Equivalent

Job description

TopHAT Logistical Solutions, a division of Atlas Logistics, handles broad US-Canada final mile delivery with a dedicated focus on reliability and white-glove service. The Dispatch Associate II supports high-volume operations, reports to the Location Manager, and ensures timely, accurate shipment updates and customer notifications.

The role emphasizes problem-solving, strong communication, and relationship-building with customers and staff to drive continuous improvement in delivery performance.