Dispatch Coordinator - In-Home Delivery Logistics

Atlas-Van-Lines; Brooklyn Park (MN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance (Employee, Spouse, and

401(k) matching retirement plans

HSA/pre-tax savings plans

Paid time off including vacation, plus

Job summary

TopHAT Logistical Solutions, a division of Atlas Logistics, is seeking a Dispatch Associate II to manage a high-volume final mile delivery operation. You will coordinate 5+ in-home delivery teams, communicate with customers, and ensure accurate status updates in our reporting system.

The role requires 5–8 years of related experience, strong problem-solving and communication skills, and a focus on continuous improvement.

Qualifications

• High School Diploma or equivalent required.
• 5-8 years' related experience required (or combination of education and experience).
• Strong problem-solving and communication skills (oral and written) required.
• Experience in Logistics/In-Home Delivery/Electrical preferred; knowledge of DOT regulations is a plus.
• Ability to establish and maintain effective relationships with employees, clients and third parties.

Responsibilities

• Dispatch 5+ in-home delivery teams across multiple stops.
• Initiate follow-up calls with customers to coordinate deliveries.
• Accurately update shipment statuses and notify customers; enter data into the client system.
• Report delivery delays and update customers on in-window times.
• Build and maintain positive relationships with customers, clients, and staff to improve operations.

Skills

Problem solving

Oral communication

Written communication

Education

High School Diploma/Equivalent

Job description

TopHAT Logistical Solutions, a division of Atlas Logistics, is seeking a Dispatch Associate II to manage a high-volume final mile delivery operation. You will coordinate 5+ in-home delivery teams, communicate with customers, and ensure accurate status updates in our reporting system.

The role requires 5–8 years of related experience, strong problem-solving and communication skills, and a focus on continuous improvement.