Dispatch Lead: Fast-Paced, Customer-Driven Coordination

SRM Concrete; Wichita Falls (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401k with match

Paid holidays & PTO

Job summary

SRM Concrete in Wichita Falls, TX is seeking a Central Dispatch leader to connect customers, drivers, and plants and ensure timely, accurate deliveries. This role rewards proactive problem-solving, attention to detail, and strong communication in a fast-paced office.

You will multitask across orders, schedules, and teams, uphold safety standards, and contribute to continuous improvement. Join a values-driven company with competitive pay and comprehensive benefits.

Qualifications

• Customer-focused multitasking and problem-solving abilities.
• Strong communication and teamwork skills.
• Ability to thrive in a high-volume dispatch office.
• Leadership experience or potential is a plus.
• Willingness to learn SRM systems and pre-employment screenings.

Responsibilities

• Answer calls and communications to ensure customer needs are met with urgency.
• Coordinate with plant managers, drivers, and sales teams to ensure timely deliveries.
• Set professional standards within Central Dispatch and promote safety.
• Track performance metrics and contribute to process improvements.
• Handle inquiries, solve delivery or quality issues, and maintain customer relationships.
• Collaborate with customers, suppliers, SRM team members for seamless communication.

Job description

SRM Concrete in Wichita Falls, TX is seeking a Central Dispatch leader to connect customers, drivers, and plants and ensure timely, accurate deliveries. This role rewards proactive problem-solving, attention to detail, and strong communication in a fast-paced office.

You will multitask across orders, schedules, and teams, uphold safety standards, and contribute to continuous improvement. Join a values-driven company with competitive pay and comprehensive benefits.