Dispatch & Gate Operations Coordinator (12h Shifts)

EGGER Group; Lexington (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

EGGER Group, located in Lexington, NC, is seeking a TM Dispatch Coordinator to provide administrative support to the dispatch department, maintain accurate records, and coordinate communications among drivers, customers, and internal teams. You will check in/out delivery loads, organize dispatch docs, and assist security while upholding safety standards.

The role requires 12-hour rotating shifts (2-2-3 pattern), with days and nights alternating, and the ability to work in various weather

Qualifications

• High school diploma or equivalent; technical certification preferred.
• Attention to Detail: verify driver information, shipment documentation, vehicle IDs, and load details.
• Communication Skills: coordinate with drivers, carriers, warehouse, and logistics teams.
• Customer Service: provide professional, courteous assistance to drivers and internal customers.
• Data Accuracy & Recording: enter and maintain shipment records and logs.
• Teamwork & Collaboration: work with multiple departments to support operations.
• Problem-Solving: resolve scheduling conflicts and documentation discrepancies.
• Organizational Skills: prioritize traffic, keep organized records, handle multiple tasks.
• Time Management: coordinate check-ins/outs and minimize delays.
• Technology Proficiency: use Microsoft Office; learn transport scheduling systems.
• Regulatory Compliance: follow transportation, access, security, and safety policies.
• Critical Thinking: assess situations and make timely decisions for safe gate operations.

Responsibilities

• Follow Dispatch processes and maintain records of dispatch activities and gate logs.
• Facilitate communication between drivers and internal departments for timely dispatch.
• Check in/out delivery loads.
• Prepare dispatch documents, such as bills of lading forms, and produce scale tickets.
• Assist Security with guest and vendor visitors.
• Acknowledge system alarms and communicate errors to Facility Maintenance.
• Ensure dispatch activities meet quality and safety standards.
• All employees may stop work when unsafe conditions are present.
• Other duties as assigned.

Skills

Attention to Detail

Communication Skills

Customer Service

Data Accuracy

Teamwork

Problem-Solving

Organizational Skills

Time Management

Technology Proficiency

Regulatory Compliance

Critical Thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

EGGER Group, located in Lexington, NC, is seeking a TM Dispatch Coordinator to provide administrative support to the dispatch department, maintain accurate records, and coordinate communications among drivers, customers, and internal teams. You will check in/out delivery loads, organize dispatch docs, and assist security while upholding safety standards.

The role requires 12-hour rotating shifts (2-2-3 pattern), with days and nights alternating, and the ability to work in various weather