TM Dispatch Coordinator

EGGER Group; Lexington (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

EGGER Group, located in Lexington, NC, is seeking a TM Dispatch Coordinator to provide administrative support to the dispatch department, maintain accurate records, and coordinate communications among drivers, customers, and internal teams. You will check in/out delivery loads, organize dispatch docs, and assist security while upholding safety standards.

The role requires 12-hour rotating shifts (2-2-3 pattern), with days and nights alternating, and the ability to work in various weather

Qualifications

• High school diploma or equivalent; technical certification preferred.
• Attention to Detail: verify driver information, shipment documentation, vehicle IDs, and load details.
• Communication Skills: coordinate with drivers, carriers, warehouse, and logistics teams.
• Customer Service: provide professional, courteous assistance to drivers and internal customers.
• Data Accuracy & Recording: enter and maintain shipment records and logs.
• Teamwork & Collaboration: work with multiple departments to support operations.
• Problem-Solving: resolve scheduling conflicts and documentation discrepancies.
• Organizational Skills: prioritize traffic, keep organized records, handle multiple tasks.
• Time Management: coordinate check-ins/outs and minimize delays.
• Technology Proficiency: use Microsoft Office; learn transport scheduling systems.
• Regulatory Compliance: follow transportation, access, security, and safety policies.
• Critical Thinking: assess situations and make timely decisions for safe gate operations.

Responsibilities

• Follow Dispatch processes and maintain records of dispatch activities and gate logs.
• Facilitate communication between drivers and internal departments for timely dispatch.
• Check in/out delivery loads.
• Prepare dispatch documents, such as bills of lading forms, and produce scale tickets.
• Assist Security with guest and vendor visitors.
• Acknowledge system alarms and communicate errors to Facility Maintenance.
• Ensure dispatch activities meet quality and safety standards.
• All employees may stop work when unsafe conditions are present.
• Other duties as assigned.

Skills

Attention to Detail

Communication Skills

Customer Service

Data Accuracy

Teamwork

Problem-Solving

Organizational Skills

Time Management

Technology Proficiency

Regulatory Compliance

Critical Thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

The TM Dispatch Coordinator is responsible for providing administrative support to the dispatch department, ensuring accurate record-keeping, and facilitating communication between drivers, customers, and internal teams. Additionally, the coordinator will be required to check in/out of delivery trucks and secure the premises by patrolling all entries on to property while maintaining a safe and secure environment for all customers and employees.

Hourly Pay Range: $18.00 - $23.25, depending on qualifications and experience.

City: Lexington (US) North Carolina Contract Type: Full-time Job-Code: 7340 Department: Materials Management and Logistics

RESPONSIBILITIES

JOB FUNCTIONS: Job functions include but are not limited to the following

• Follow Dispatch processes and procedures to include maintaining accurate records of dispatch activities to include upkeep of all gate entry logs.
• Embody EGGER Core Values.
• Facilitate communication between drivers with internal departments to ensure timely and accurate dispatch operations.
• Check in/out both delivery loads.
• Prepare and organize dispatch-related documentation, such asbills of lading forms, and produce scale tickets.
• Assist Security with guest and vendor visitors.
• Acknowledge system alarms and communicate any errors to Facility Maintenance.
• Assist in ensuring dispatch activities adhere to quality and safety standards.
• All employees are authorized to stop work when unsafe conditions are present.
• Other duties as assigned.

SCHEDULE DEMANDS:

• Continuous Operations: This position operates on a 12-hour rotating shift schedule following a 2-2-3 pattern, which provides scheduled weekdays off each week and every other three-day weekend off. Shifts alternate every two weeks between 6:00 a.m. to 6:00 p.m. (days) and 6:00 p.m. to 6:00 a.m. (nights).
• Employees are expected to maintain reliable attendance and arrive on time for all scheduled shifts.

PHYSICAL DEMANDS:

• Sitting or standing for extended periods of time up to12 hours.
• Occasional lifting up to 20 pounds.
• Working inside and outside, and able to work in adverse weather conditions.
• Reading computer screens or other electronic devices.
• Use of various office hand and electrical tools or equipment.
• Ability to wear required personal protective equipment (PPE).

QUALIFICATIONS

SKILLS, EDUCATION, LICENSES, CERTIFICATIONS:

• High school diploma or equivalent; technical certification preferred.
• Attention to Detail: Ability to accurately verify driver information, shipment documentation, vehicle identification, and inbound and outbound load details.
• Communication Skills: Effective verbal and written communication with truck drivers, carriers, warehouse personnel, logistics teams, and other departments to ensure efficient coordination of daily operations.
• Customer Service: Ability to provide professional, courteous, and timely assistance to drivers, visitors, carriers, and internal customers while maintaining a positive representation of EGGER.
• Data Accuracy & Recording: Ability to accurately enter, maintain, and update shipment records, driver information, gate activity logs, and other required documentation.
• Teamwork & Collaboration: Ability to coordinate effectively with Logistics, Shipping, Warehouse, and other departments to support efficient vehicle movement and daily operations.
• Problem-Solving: Ability to identify and resolve scheduling conflicts, documentation discrepancies, and transportation-related issues while escalating concerns when necessary.
• Organizational Skills: Ability to prioritize incoming and outgoing traffic, maintain organized records, and manage multiple responsibilities in a fast-paced gatehouse environment.
• Time Management: Ability to efficiently coordinate driver check-ins and check-outs, manage competing priorities, and minimize delays in transportation and shipping activities.
• Technology Proficiency: Proficiency in Microsoft Office applications and the ability to learn and effectively use transportation management, scheduling, and other company-specific systems.
• Regulatory Compliance: Knowledge of and ability to follow applicable transportation regulations, facility access procedures, security protocols, and company safety policies.
• Critical Thinking: Ability to assess situations, exercise sound judgment, and make timely decisions to support safe and efficient gatehouse operations.

BENEFITS

Your Contact

[phone]

EGGER, North America

(including subsidiaries), is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, citizenship or immigration status (where legally protected), marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

About EGGER

We create more from wood. With approximately 12,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.