Dispatch & Gate Operations Coordinator

EGGER North America; Lexington (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k Retirement Plan

Paid Vacation and Holidays

Job summary

EGGER North America is hiring a TM Dispatch Coordinator in Lexington, NC. The role provides administrative support to dispatch, ensures accurate record-keeping, and coordinates with drivers, customers, and internal teams. You will check in/out deliveries and help secure the premises while maintaining safety and efficiency.

The position follows a 12-hour 2-2-3 rotating schedule (days 6am-6pm and nights 6pm-6am). Hourly pay ranges from $18.00 to $23.25, depending on experience.

Qualifications

• Ability to verify driver information, shipment documentation, vehicle identification, and inbound/outbound load details.
• Effective verbal and written communication with truck drivers, carriers, warehouse personnel, logistics teams, and other departments.
• Provide professional, courteous, and timely assistance to drivers, visitors, carriers, and internal customers.
• Accurately enter, maintain, and update shipment records, driver information, gate activity logs, and other required documentation.
• Coordinate effectively with Logistics, Shipping, Warehouse, and other departments to support efficient vehicle movement and daily operations.
• Identify and resolve scheduling conflicts, documentation discrepancies, and transportation-related issues while escalating concerns when necessary.
• Prioritize incoming and outgoing traffic, maintain organized records, and manage multiple responsibilities in a fast-paced gatehouse environment.
• Efficiently coordinate driver check-ins and check-outs, manage competing priorities, and minimize delays in transportation and shipping activities.
• Proficiency in Microsoft Office applications and ability to learn transportation management systems.
• Knowledge of transportation regulations, facility access procedures, security protocols, and company safety policies.
• Ability to assess situations, exercise sound judgment, and make timely decisions to support safe operations.

Responsibilities

• Follow Dispatch processes and procedures to include maintaining accurate records of dispatch activities to include upkeep of all gate entry logs.
• Embody EGGER Core Values.
• Facilitate communication between drivers with internal departments to ensure timely and accurate dispatch operations.
• Check in/out both delivery loads.
• Prepare and organize dispatch-related documentation, such as bills of lading forms, and produce scale tickets.
• Assist Security with guest and vendor visitors.
• Acknowledge system alarms and communicate any errors to Facility Maintenance.
• Assist in ensuring dispatch activities adhere to quality and safety standards.
• All employees are authorized to stop work when unsafe conditions are present.
• Other duties as assigned.

Skills

Attention to Detail

Communication

Customer Service

Data Recording

Teamwork

Problem Solving

Organizational Skills

Time Management

MS Office

Regulatory Compliance

Critical Thinking

Education

High school diploma or equivalent

Technical certification preferred

Job description

EGGER North America is hiring a TM Dispatch Coordinator in Lexington, NC. The role provides administrative support to dispatch, ensures accurate record-keeping, and coordinates with drivers, customers, and internal teams. You will check in/out deliveries and help secure the premises while maintaining safety and efficiency.

The position follows a 12-hour 2-2-3 rotating schedule (days 6am-6pm and nights 6pm-6am). Hourly pay ranges from $18.00 to $23.25, depending on experience.