Dispatch & Field Operations Specialist

LUFKIN INDUSTRIES; Williston (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

LUFKIN INDUSTRIES is seeking a service dispatcher to support the Operations Manager by coordinating and dispatching field service technicians. You will handle customer calls, follow up with technicians, review tickets, and assist with invoicing while driving process improvements.

The role requires 1-2 years in dispatching or related fields, attention to detail, and proficiency with SharePoint, MS Word, PowerPoint, Adobe and Outlook. Strong organizational and communication skills are essential.

Qualifications

• 1-2 years of dispatching or related experience.
• Excellent attention to detail and accuracy.
• Proficient in SharePoint, MS Word, PowerPoint, Adobe and Outlook.
• Excellent written and verbal communication and customer service skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Provide support to Operations Manager coordinating and dispatching field service technicians.
• Answer phones for service requests and follow up with customers and technicians.
• Review job tickets and approve for invoices.
• Schedule technicians to ensure timely job completion.
• Maintain dispatch logs, service orders and related records.
• Coordinate with customers to schedule appointments and provide service information.

Skills

Attention to detail

Customer service

Multitasking

Tools

SharePoint

MS Word

PowerPoint

Adobe

Outlook

Job description

LUFKIN INDUSTRIES is seeking a service dispatcher to support the Operations Manager by coordinating and dispatching field service technicians. You will handle customer calls, follow up with technicians, review tickets, and assist with invoicing while driving process improvements.

The role requires 1-2 years in dispatching or related fields, attention to detail, and proficiency with SharePoint, MS Word, PowerPoint, Adobe and Outlook. Strong organizational and communication skills are essential.