Dispatcher

LUFKIN INDUSTRIES; Williston (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

LUFKIN INDUSTRIES is seeking a service dispatcher to support the Operations Manager by coordinating and dispatching field service technicians. You will handle customer calls, follow up with technicians, review tickets, and assist with invoicing while driving process improvements.

The role requires 1-2 years in dispatching or related fields, attention to detail, and proficiency with SharePoint, MS Word, PowerPoint, Adobe and Outlook. Strong organizational and communication skills are essential.

Qualifications

• 1-2 years of dispatching or related experience.
• Excellent attention to detail and accuracy.
• Proficient in SharePoint, MS Word, PowerPoint, Adobe and Outlook.
• Excellent written and verbal communication and customer service skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Provide support to Operations Manager coordinating and dispatching field service technicians.
• Answer phones for service requests and follow up with customers and technicians.
• Review job tickets and approve for invoices.
• Schedule technicians to ensure timely job completion.
• Maintain dispatch logs, service orders and related records.
• Coordinate with customers to schedule appointments and provide service information.

Skills

Attention to detail

Customer service

Multitasking

Tools

SharePoint

MS Word

PowerPoint

Adobe

Outlook

Job description

Responsible for providing support to the Operations Manager related to all areas of coordinating and dispatching field service technicians. The service dispatcher will be responsible for answering phones from customers for service requests, following up with technicians and customers for service requests, reviewing job tickets and approving for invoices, as well as helping to drive process improvements to help management and operations make tactical and strategic decisions.

Responsibilities

• Maintaining records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by employees
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for service
• Prioritize calls according to urgency and importance
• Scheduling technicians and other staff members to ensure that all jobs are completed within specified time frames
• Coordinating directly with customers to schedule appointments, answer questions, and provide information about services offered by the company
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, obstacles, and requirements
• Enter data in computer system and maintain logs and records of calls, activities, and other information
• Review job tickets and approve for invoicing
• Oher projects as required
• Accurate account of inventory and making sure the counts stay at adequate levels for efficient operation
• Ordering of new inventory when finding low levels of parts

Minimum Requirements

• 1-2 years of relevant experience in dispatching, or other related fields
• Excellent attention to detail and accuracy
• Proficient in SharePoint, MS Word, PowerPoint, Adobe and Outlook
• Excellent written and verbal communication and customer service skills
• Strong organizational skills essential, coupled with the ability to multitask

Essential Characteristics

• Results and success-oriented mentality, conveying a sense of urgency and driving initiatives to close
• Creative, strategic thinker with excellent organizational abilities
• Process and data driven
• Personable, an ability to initiate and build relationships with people in an open, friendly, and accepting manner
• Passionate about the maintaining employee health and safety
• Fast typing with experience in data entry
• Commitment to developing a strong relationship with automation and field personnel

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

LUFKIN US Acquisitions Company LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.