Dispatch & Customer Support Specialist

Manpower, Inc.; Brookshire (TX); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a CWR-Customer Service Rep I in Brookshire, TX to support dispatch and delivery coordination. The role emphasizes customer service, problem resolution, and the ability to multitask in a fast-paced environment.

You will assist customers via phone and email, monitor routes, and help process changes to orders while maintaining professional communication and reliability in a dispatch-driven setting.

Qualifications

• 1 year of related experience, preferably in a call center.
• Experience with Microsoft Office programs (Project, Word, Excel, PowerPoint).
• Strong customer service skills with problem resolution.
• Excellent multitasking and organizational abilities.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes and support dispatch needs.
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Organizational skills

Problem-solving

Communication

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

ManpowerGroup is seeking a CWR-Customer Service Rep I in Brookshire, TX to support dispatch and delivery coordination. The role emphasizes customer service, problem resolution, and the ability to multitask in a fast-paced environment.

You will assist customers via phone and email, monitor routes, and help process changes to orders while maintaining professional communication and reliability in a dispatch-driven setting.