Customer Service Dispatcher

Manpower, Inc.; Grapevine (TX); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup seeks a part-time Customer Service Dispatcher to join a client team in Irving, TX. You will support daily freight operations, assisting customers and partners by phone and email and monitoring delivery routes for on-time performance.

The ideal candidate has 1 year in customer service, strong multitasking, calm communication, and a drive to resolve issues quickly. Shift is Mon-Sat, 2:00 PM–6:00 PM, part-time.

Qualifications

• 1 year of experience in a customer service role within a call center or similar environment.
• Strong customer service skills with the drive to resolve issues.
• Excellent organizational skills and the ability to multitask effectively.
• Ability to thrive under pressure while delivering solutions that meet customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders.

Skills

Multitasking

Customer communication

Problem solving

Organizational skills

Job description

We are seeking a part timeCustomer Service Dispatcher to join our client'steam. As a Customer Service Dispatcher, you will be part of the Customer Support team supporting daily freight operations. The ideal candidate will have strong multitasking abilities, a calm and professional communication style, and the drive to resolve issues quickly—which will align successfully in the organization.

Job Title: Customer Service Dispatcher - PART TIME

Location: Irving, TX

Pay Range: $18

Shift: Monday to Saturday, 2:00 PM to 6:00 PM (part-time)

What's the Job?

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps; process changes or cancellations to delivery orders

What's Needed?

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills and the ability to multitask effectively
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

What's in it for me?

• Work in a fast-paced environment focused on delivering daily freight solutions
• Be supported by a passionate team motivated by innovation
• Opportunity to continually advance your career based on performance and growth
• Engage directly with customers, business partners, and drivers to make an impact
• Join a team where your problem-solving and communication skills are valued

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.