Dispatch & Customer Service Specialist (Contract)

Infojini Inc; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A transport service company based in Austin, Texas seeks a dedicated customer service representative to manage pickup calls from customers, ensure effective scheduling, and maintain detailed records. The ideal candidate must possess strong communication skills and have at least two years of customer service or dispatching experience. This role offers the opportunity to enhance customer satisfaction by coordinating effectively between drivers and clients. A high school diploma or GED is essential for this position.

Qualifications

• High school diploma or GED required.
• Two years of customer service or dispatching experience required.
• Two years of transportation or related experience preferred.

Responsibilities

• Answer pickup calls from customers and schedule using Via software.
• Document performance and maintain records accurately.
• Communicate with service providers, drivers, and customers.

Skills

Customer service skills

Telephone communication

Problem-solving

Education

High school diploma or GED

Job description

A transport service company based in Austin, Texas seeks a dedicated customer service representative to manage pickup calls from customers, ensure effective scheduling, and maintain detailed records. The ideal candidate must possess strong communication skills and have at least two years of customer service or dispatching experience. This role offers the opportunity to enhance customer satisfaction by coordinating effectively between drivers and clients. A high school diploma or GED is essential for this position.