Dispatch Specialist

Infojini Inc; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A logistics service provider in Austin, TX is seeking a Dispatch Specialist for a 6-12 month term. The role involves scheduling services for drivers, answering customer inquiries, and maintaining accurate dispatch records. Ideal candidates will have a high school diploma, two years of customer service experience, and knowledge of the Austin area. Proficiency in MS Office and bilingual skills are preferred. This position demands excellent communication and problem-solving abilities.

Qualifications

• High school diploma or GED required.
• Two years of customer service or dispatching experience required.
• Familiarity with Demand Response or Transportation Network Company preferred.

Responsibilities

• Answer Pickup calls from customers and schedule drivers.
• Document performance and maintain records accurately.
• Assist customers with Pickup policies.

Skills

Customer service

Dispatching experience

Bilingual (English and Spanish)

Knowledge of street patterns

Verbal communication skills

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Internet Explorer

Job description

Title: Dispatch Specialist
Duration: 6-12 Months
Location: Austin, TX

Job Summary
The Service Coordinator I reports directly to the Supervisor, Paratransit Control Center. The position is responsible for dispatching Transportation Network Company (TNC) “Pickup” branded service to Service Provider’s drivers; scheduling same day Pickup trips; and, answering Pickup customer calls and customer booking requests.

Primary Responsibilities

• Answers Pickup calls from customers and schedules using Via software to drivers.
• Proficient with same-day scheduling functions and directs operators on route to maximize efficiency.
• Document performance and maintain related records accurately.
• Assist and communicate with customers with Pickup policies.
• Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction.
• Perform other duties as required and/or assigned.

Minimum Qualifications Education and Experience

• High school diploma or GED required.
• Two (2) years of Customer service or dispatching experience required.
• Two (2) years of transportation or related experience is preferred.
• Demand Response or Transportation Network Company (TNC) and computer experience is preferred.
• Bilingual (English and Spanish) is preferred but not required.

Knowledge, Skills, and Abilities

• Knowledge of the Austin street patterns and roadways.
• Thorough knowledge of operational transit methods, practices, and procedures pertaining to the delivery of transit or TNC services.
• Skill in reading and relaying information to customers, service providers and drivers.
• Ability to give accurate directions by radio and telephone.
• Ability to deliver excellent telephone customer service utilizing verbal communication skills.
• Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced.
• Knowledge of the American Disability Act service area.
• Ability to communicate effectively over the phone, in writing, and in person.
• Ability to problem-solve quickly and effectively customer and driver issues verbally.
• Working knowledge of applicable transit operations laws, regulations, policies, procedures, and labor-management agreements.

Additional Information

All your information will be kept confidential according to EEO guidelines.