Customer Service/Dispatch Specialist Consultant

Infojini Inc; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A transport service company based in Austin, Texas seeks a dedicated customer service representative to manage pickup calls from customers, ensure effective scheduling, and maintain detailed records. The ideal candidate must possess strong communication skills and have at least two years of customer service or dispatching experience. This role offers the opportunity to enhance customer satisfaction by coordinating effectively between drivers and clients. A high school diploma or GED is essential for this position.

Qualifications

• High school diploma or GED required.
• Two years of customer service or dispatching experience required.
• Two years of transportation or related experience preferred.

Responsibilities

• Answer pickup calls from customers and schedule using Via software.
• Document performance and maintain records accurately.
• Communicate with service providers, drivers, and customers.

Skills

Customer service skills

Telephone communication

Problem-solving

Education

High school diploma or GED

Job description

• Contract

Job Description

Job Summary

• · Answers Pickup calls from customers and schedules using Via software to drivers.
• · Document performance and maintain related records accurately
• · Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction

Knowledge, Skills, and Abilities:

• · Skill in reading and relaying information to customers, service providers and drivers.
• · Ability to deliver excellent telephone customer service utilizing verbal communication skills
• · Knowledge of the American Disability Act service area
• · Ability to problem-solve quickly and effectively customer and driver issues verbally.

Qualifications

Education and Experience:

High school diploma or GED required.

Two (2) years of Customer service or dispatching experience required.

Two (2) years of transportation or related experience is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.