Dispatch Coordinator: Same-Day Transit & Customer Support

Infojini Inc; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A logistics service provider in Austin, TX is seeking a Dispatch Specialist for a 6-12 month term. The role involves scheduling services for drivers, answering customer inquiries, and maintaining accurate dispatch records. Ideal candidates will have a high school diploma, two years of customer service experience, and knowledge of the Austin area. Proficiency in MS Office and bilingual skills are preferred. This position demands excellent communication and problem-solving abilities.

Qualifications

• High school diploma or GED required.
• Two years of customer service or dispatching experience required.
• Familiarity with Demand Response or Transportation Network Company preferred.

Responsibilities

• Answer Pickup calls from customers and schedule drivers.
• Document performance and maintain records accurately.
• Assist customers with Pickup policies.

Skills

Customer service

Dispatching experience

Bilingual (English and Spanish)

Knowledge of street patterns

Verbal communication skills

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Internet Explorer

Job description

A logistics service provider in Austin, TX is seeking a Dispatch Specialist for a 6-12 month term. The role involves scheduling services for drivers, answering customer inquiries, and maintaining accurate dispatch records. Ideal candidates will have a high school diploma, two years of customer service experience, and knowledge of the Austin area. Proficiency in MS Office and bilingual skills are preferred. This position demands excellent communication and problem-solving abilities.