Dispatch & Customer Service Specialist

Oldcastle APG, Inc.; Pelham (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental

Retirement plan

Wellness program

Inclusive culture

Job summary

Oldcastle APG, a CRH Company, is seeking a Transportation Dispatcher to coordinate private and contract drivers, ensuring timely pickups and deliveries. You will interact daily with drivers, sales staff, and customers, adjust dispatches, and keep accurate records of equipment, routes, and delivery times.

The role requires multitasking and strong memory for details. We value reliable communication, problem solving, and the ability to work independently across multiple sites.

Qualifications

• Transportation experience/knowledge preferred
• Ability to travel to other sites as needed
• Ability to multi-task
• Ability to work independently
• Excellent communication and customer service skills
• Strong problem solving

Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit
• Communicate to carriers and drivers customer requirements for shipment
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Adhere to company safety guidelines
• Relay work orders, messages, and information to or from drivers, mobile or landline phones
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• Prepare and review loading/unloading, daily shipping reports and delivery logs
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Check and review all orders assigned before they are shipped against delivery tickets
• Responsible to execute delivery instructions based upon appointment schedule required by customer
• Ensure deliveries and pickups are made on time
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Skills

Transportation knowledge

Multi-tasking

Independent work

Communication skills

Customer service

Problem solving

Job description

Oldcastle APG, a CRH Company, is seeking a Transportation Dispatcher to coordinate private and contract drivers, ensuring timely pickups and deliveries. You will interact daily with drivers, sales staff, and customers, adjust dispatches, and keep accurate records of equipment, routes, and delivery times.

The role requires multitasking and strong memory for details. We value reliable communication, problem solving, and the ability to work independently across multiple sites.