Dispatch & Customer Service Specialist

Oldcastle APG; Pelham (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Wellness program

Inclusive culture

Job summary

Oldcastle APG in Alabama is seeking a Dispatcher / Customer Service professional to coordinate driver dispatch and support customers. You will work with drivers, carriers, and sales staff to ensure on-time pickups and deliveries and to relay shipment requirements.

This role requires multitasking, strong communication, problem-solving skills, and the ability to travel between sites as needed. We value safety, accuracy, and a proactive approach to providing quality service.

Qualifications

• Transportation experience/knowledge is preferred.
• Ability to travel to other sites as needed.
• Ability to multi-task.
• Ability to work independently.
• Excellent communication and customer service skills.
• Strong problem solving.

Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit.
• Communicate to carriers and drivers customer requirements for shipment.
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management).
• Plan effective delivery routes and assign drivers for scheduled deliveries.
• Adhere to company safety guidelines.
• Relay work orders, messages, and information to or from drivers, mobile or landline phones.
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads.
• Prepare and review loading/unloading, daily shipping reports and delivery logs.
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers.
• Check and review all orders assigned before they are shipped against delivery tickets.
• Responsible to execute delivery instructions based upon appointment schedule required by customer.
• Ensure deliveries and pickups are made on time.
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock.

Skills

Transportation experience

Multitasking

Customer service

Communication

Problem solving

Independent work

Job description

Oldcastle APG in Alabama is seeking a Dispatcher / Customer Service professional to coordinate driver dispatch and support customers. You will work with drivers, carriers, and sales staff to ensure on-time pickups and deliveries and to relay shipment requirements.

This role requires multitasking, strong communication, problem-solving skills, and the ability to travel between sites as needed. We value safety, accuracy, and a proactive approach to providing quality service.