Dispatch & Customer Service Specialist — Delivery Routes

Oldcastle APG; Florence (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Highly competitive base pay

Medical, dental and disabilityBenefits

Group retirement savings program

Health and wellness programs

Inclusive culture and growth potential

Job summary

Oldcastle APG is seeking a Dispatcher / Customer Service professional to ensure on-time dispatch for private and contract drivers and to interact with drivers, sales staff and customers daily. The role demands multitasking, accurate information recall, and ability to adapt to changing delivery requirements.

Candidates should have transportation experience, strong communication and problem-solving skills, and willingness to travel to other sites as needed.

Qualifications

• Transportation experience/knowledge preferred.
• Ability to travel to other sites as needed.
• Ability to multi-task and work independently.
• Excellent communication and customer service skills.
• Strong problem solving abilities.

Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit
• Communicate to carriers and drivers customer requirements for shipment
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Adhere to company safety guidelines
• Relay work orders, messages, and information to or from drivers, mobile or landline phones
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• Prepare and review loading/unloading, daily shipping reports and delivery logs
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Check and review all orders assigned before they are shipped against delivery tickets
• Responsible to execute delivery instructions based upon appointment schedule required by customer
• Ensure deliveries and pickups are made on time
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Skills

Transportation experience

Customer service

Multi-tasking

Travel to other sites

Work independently

Communication skills

Tools

OTM (Oldcastle Transportation Management)

Job description

Oldcastle APG is seeking a Dispatcher / Customer Service professional to ensure on-time dispatch for private and contract drivers and to interact with drivers, sales staff and customers daily. The role demands multitasking, accurate information recall, and ability to adapt to changing delivery requirements.

Candidates should have transportation experience, strong communication and problem-solving skills, and willingness to travel to other sites as needed.