Dispatch & Customer Communications Coordinator II

Canon Solutions America; Minnesota; On-site; USD 23,000 - 36,000; Full time

Job summary

Canon U.S.A., Inc. dispatch team seeks an organized professional to handle high-volume inbound calls and national dispatch support in Minnesota.

You will monitor dispatch systems, coordinate with field personnel, and communicate proactively via email, chat, and phone to meet service levels. Ideal candidates have a high school diploma or GED with 2–4 years of related experience, strong communication, and multitasking skills, plus proficiency in data entry.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior Dispatch or Call Taker Experience a Plus.
• Strong PC Literacy and Data Entry Skills.
• Ability to monitor and manage group E-Mail Boxes.
• Strong non-technical customer support and communication skills.
• Strong phone skills. Able to build customer rapport and minimize escalations.
• Ability to fulfill customer expectations while monitoring operations and workflow in a timely manner.
• Ability to Multi-Task in a Fast Paced Environment.
• Demonstrates a willingness and is successful at working in a team environment.
• Demonstrates a positive work attitude both internally and externally.
• Responsible for covering the overnight shift, including weekend coverage.
• We are providing the anticipated hourly salary range for this role: $17.57-26.31 hourly.

Responsibilities

• Answers a high volume of customer phone calls daily and maintains targets.
• Handle high value accounts and verify customer information per Dispatch Standards.
• Enter billable calls and verify emails per published targets.
• Triage, research and forward miscellaneous emails as needed.
• Provide customers updates on arrival times and monitor dispatch statuses.
• Communicate with Service managers, technicians and customers.
• Assist field managers with administrative functions.
• Monitor response times and dispatch boxes across branches.
• Back up for special projects as needed.
• Ensure technicians are dispatched to calls and resources align with SLA.

Job description

Canon U.S.A., Inc. dispatch team seeks an organized professional to handle high-volume inbound calls and national dispatch support in Minnesota.

You will monitor dispatch systems, coordinate with field personnel, and communicate proactively via email, chat, and phone to meet service levels. Ideal candidates have a high school diploma or GED with 2–4 years of related experience, strong communication, and multitasking skills, plus proficiency in data entry.