CUSTOMER SERVICE

The Helmsman Group LLC; Massachusetts; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

The Helmsman Group LLC is seeking a Customer Service Representative for a remote role. You will assist customers via phone, email, and chat, provide product information, and update order statuses while maintaining high service standards.

Ideal candidates will have strong communication skills, a problem-solving mindset, and a genuine desire to help customers. Experience in fast-paced environments and cross-team collaboration is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to troubleshoot and resolve issues calmly.
• Customer-focused mindset with strong empathy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Provide product information, order updates, and troubleshooting assistance.
• Document interactions in the CRM accurately and timely.
• Collaborate with departments to resolve complex issues and improve service delivery.
• Identify opportunities to improve processes and customer satisfaction.

Skills

Communication skills

Problem-solving

Empathy

Tools

CRM software

Email & chat tools

Job description

POSITION: Customer Service

JOB TYPE: (Remote)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your key responsibilities will include:

• Responding promptly to customer inquiries via phone, email, and chat.
• Assisting customers with product information, order status, and troubleshooting.
• Maintaining a high level of professionalism and empathy in all interactions.
• Documenting customer interactions and feedback in our CRM system.
• Collaborating with other departments to resolve complex issues and enhance service delivery.
• Identifying opportunities for process improvements to enhance customer satisfaction.
• Staying informed about product updates, promotions, and company policies.

The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others. Previous experience in customer service is preferred, along with the ability to work effectively in a fast-paced environment.