DISPATCH COORDINATOR, REFRIGERATION SERVICE

F.E. Moran Group of Companies; Chicago (IL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive benefits package

Professional development opportunities

Engaging work environment

Job summary

F.E. Moran Group of Companies in the Chicagoland area is seeking a Dispatch Coordinator for our Lemont office to coordinate inbound service calls, enter orders, and dispatch technicians based on urgency and location.

You are an experienced communicator with strong customer service skills, data entry in ERP and MS Office, and the ability to manage multiple priorities in a fast-paced environment; join a team committed to safety, quality, and reliable service.

Qualifications

• Experience scheduling/dispatch in construction or related industry preferred.
• Proficient in data entry and reporting in ERP systems, Microsoft Office Suite, Email.
• Analytical thinker with strong attention to detail and problem-solving skills.
• A self-starter who can manage multiple priorities and seek information as needed.
• Effective written and verbal communication across varied audiences.

Responsibilities

• Coordinate inbound service and repair calls, enter orders and dispatch technicians based on urgency and location.
• Handle accounting functions: issue purchase orders, vendor invoices, collections, and billing.
• Prioritize customer requests, prepare daily routes, and schedule technicians.
• Communicate with technicians on job status and help resolve customer concerns.
• Process completed job orders, administer contracts, and update client files.

Skills

Dispatch coordination

Customer service

Data entry

Time management

Communication

Job description

Accepted File Types: DOC, DOCX, PDF, TXT, RTF, ODT (4 MB max)

DISPATCH COORDINATOR, REFRIGERATION SERVICE

CHICAGOLAND AREA

Full-Time

Job Description

Is this you?

• You enjoy solving puzzles and seek out solutions that others might not see, scheduling the right person for the job
• You have a passion for delivering top-notch customer service through every interaction
• You thrive in a fast-paced work environment, always up for learning something new
  

If yes, then bring your talent and skills to F.E. Moran, Inc. Refrigeration! We have an exciting opportunity in our Lemont office for a Dispatch Coordinator to join our team. As our company continues to expand, we want you to grow and develop with us!

You Are:

• EXPERIENCED: Previous scheduling / dispatch experience is a plus, preferred in construction or related industry; previous customer service experience
• TECHNICAL: Proficient in data entry and reporting in ERP systems, Microsoft Office Suite, Email
• ANALYTICAL: Critical thinker with strong attention to detail; ability to problem-solve with creative solutions
• A SELF-STARTER: U tilize time management to successfully manage multiple competing priorities; ask questions and seek out information
• A COMMUNICATOR: Effectively communicate, both verbally and written, to varied levels of audiences

What You’ll Do:

• COORDINATE: Answer inbound service and repair calls from customers, enter orders and dispatch service based on urgency and location
• ACCOUNTING FUNCTIONS: Issue purchasing orders, vendor invoices, collections, and billing
• ORGANIZE: Prioritize customer requests, prepare daily routes, and schedule technicians
• CONTACT: Communicate with technicians regarding job status and help to resolve customer concerns
• DOCUMENT: Process completed job orders, administer contracts, and update client files

What We Offer:

• TOTAL REWARDS: Competitive salary and benefits package, including medical, dental, and vision; life and disability insurance; paid time off; and 401(k) retirement savings plan with discretionary company match
• DEVELOPMENT: Opportunities to learn, develop, and enhance your skills and abilities
• WORK ENVIRONMENT: Professional, engaging, and rewarding

Who We Are:

The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location. We save lives, protect property, and create healthy environments.

Candidates must be at least 21 years of age to be eligible for positions that require participation in the company’s fleet program. This is a requirement for roles involving the operation of company vehicles.

At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at [e-mail].