Dispatch Coordinator - Ready-Mix & Materials

Paycom - ATS; Washington Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Zemba Companies is seeking a Customer Service Dispatcher to analyze and schedule product movements for the Ready-Mix Concrete and Materials line. You will work with drivers, operations, and customers to maximize transport efficiency and coordinate requests from sales personnel.

You will determine optimal routes, communicate changes, maintain dispatch records, and support in sales and materials orders while upholding safety practices and building strong customer relationships.

Qualifications

• 1–3 years of customer service experience preferred.
• Proficient with Microsoft Office and basic computer skills.
• Strong organizational skills and ability to work in a team.

Responsibilities

• Schedule deliveries by optimizing locations and routes.
• Communicate with drivers, customers, and internal staff to maximize transport efficiency.
• Monitor driver locations and adjust plans for delays.
• Maintain dispatch records of orders, charges, expenses, inventory, and requests.
• Assist with sales and material orders as needed.
• Ensure safety procedures are followed and support special projects.

Skills

Customer service

Communication

Problem solving

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Zemba Companies is seeking a Customer Service Dispatcher to analyze and schedule product movements for the Ready-Mix Concrete and Materials line. You will work with drivers, operations, and customers to maximize transport efficiency and coordinate requests from sales personnel.

You will determine optimal routes, communicate changes, maintain dispatch records, and support in sales and materials orders while upholding safety practices and building strong customer relationships.