Dispatch Coordinator - Overnight

Ruan; Fort Wayne, Northern (IN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking a Dispatch Coordinator to operate on-site in Fort Wayne, Indiana, with a Mon-Fri schedule from 11 PM to 8 AM. The role focuses on coordinating timely driver movements, ensuring safety, and compliance with DOT regulations while using Ruan's TMS to capture operational data in real time.

The position requires 1–2 years in transportation or dispatch, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

• Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations.
• Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.
• Monitor and promote safety in all areas of dispatch.

Skills

Communication skills

DOT rules knowledge

Dispatch systems knowledge

Microsoft Office

Education

High school diploma or GED

Tools

Dispatch software

MS Office

Job description

This Dispatch Coordinator position works on-site in Fort Wayne, IN

Schedule: Monday - Friday

Hours: 11PM to 8AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• 401K
• Paid Time Off