Dispatch Coordinator

Ruan Transportation Management Systems; Grand Rapids (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a Dispatch Coordinator to manage the timely pickup and delivery of customer orders within a designated area. The role requires directing drivers, scheduling workloads, and maintaining close communication with customers to ensure service levels are met and DOT regulations are followed.

The candidate will monitor driver performance, update dispatch data in real time, and handle daily issues with a focus on safety and efficiency.

Qualifications

• Coordinating daily dispatch operations and driver workload.
• Ensuring DOT regulations and company rules are followed.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within the assigned area.
• Direct and schedule drivers' work and notify them of assignments for on-time movement of goods.
• Monitor driver activities and performance; resolve daily service and scheduling issues.
• Monitor hours of service to prevent DOT violations.
• Communicate with customers about issues impacting service or performance.
• Prepare and process paperwork, update dispatch information in real time.
• Promote safety in all dispatch activities.

Skills

Dispatch coordination

Driver scheduling

Safety compliance

Data entry

Tools

Dispatch software

Job description

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.